• All claims must be made within 7 days of order receipt;
  • Claims are valid for 3 months from the date on the claim notice provided by Koh;
  • Broken/Damaged/Missing goods are to be credited, rather than replaced, unless otherwise advised by Koh Living.  An exception may be when a subsequent order is being dispatched, and the claim is made at the time so that a broken/damaged/missing goods can be added to the dispatch;
  • Shipping and handling charges are not refundable.