Help
Disclaimer
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Koh Living’s relationship with you in relation to this website.
The term “Koh Living” or “us” or “we” refers to the owner of the website whose registered postal address is 10 Sahra Grove, Carrum Downs, Victoria, 3201. Our Australian Business Number is 49 682 290 440.
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
-
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
-
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
-
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
-
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
-
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
-
You may not create a link to this website from another website or document without Koh Living’s prior written consent.
-
The law of the State of Victoria, Australia governs this Agreement. The parties submit to the non-exclusive jurisdiction of the courts of this State and the Federal Court of Australia.
Which payment methods are accepted?
Payment Options:
- 30 days from invoice date with approved credit application of initially up to $2000 per month;
-
Koh accepts payment by Visa, MasterCard, cheque, and direct deposit by EFT or Cash. Please note down your invoice number as a reference for any direct deposits so that we can allocate your payment;
-
Koh applies a 1.5% fee for credit card payments by Visa or Mastercard;
-
All payments for customers on account are due 30 days after shipping. Any accounts that are past due will not be shipped new orders until all past due invoices are current;
-
Any accounts past due over 90 days will be given to our collection agents;
-
Koh accepts proof of payment via fax or email, and will treat it as payment confirmation required to approve immediate dispatch.
When will my order be dispatched?
We pride ourselves on dispatch within 1 business day, and often we will get it out on the day.New Customer Requirements
- An ABN is required;
- All first orders are paid up-front and customer must fill in a credit application form on ordering;
- Minimum initial order = $1000 with adherence to minimum quantities per style. Any new customers must take on at least 3 products from any story. If they take the whole story we will include a display unit;
- Koh orders expire after 10 working days if payment is not received. Koh will confirm the invoice has been received by the customer, and the onus is on the customer to schedule payment within the 10 day period.
- Credit application form must be filled in prior to any first orders being sent.
My privacy is protected?
This privacy policy sets out how Koh Living uses and protects any information that you give Koh Living when you use this website. Koh Living is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Koh Living may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st October 2013.
How can I find out about new promotions?
There are often promotions and bundles announced in Emails – these should reflect on the website when ordering.Should you have any difficulty in taking any promotions, please give our friendly specialty team a free call on 1800 811 598.
When will my shipping cost be charged to my account?
Actual freight and handling charges will be charged at the time of dispatch, and this may vary to the quotation provided in the online ordering system, especially for rurally located customers.Re-orders
Minimum re-order = $250 with adherence to minimum quantities per style.What we Collect?
We may collect the following information:
- Name
- Contact information including email address
- Other information relevant to customer offers
How will my order be delivered?
Items will normally be shipped via Direct Freight for Australian orders; International freight is be organised by the customer.Payment Options
- 30 days from invoice date with approved credit application of initially up to $2000 per month;
- Koh accepts payment by Visa, MasterCard, cheque, and direct deposit by EFT or Cash. Please note down your invoice number as a reference for any direct deposits so that we can allocate your payment;
- Koh applies a 1.5% fee for credit card payments by Visa or Mastercard;
- All payments for customers on account are due 30 days after shipping. Any accounts that are past due will not be shipped new orders until all past due invoices are current;
- Any accounts past due over 90 days will be given to our collection agents;
- Koh accepts proof of payment via fax or email, and will treat it as payment confirmation required to approve immediate dispatch.
What we do with the information we gather?
It is not compulsory for you to provide us with your personal information which we may have requested from you for us to perform a service for you, however, without the specified information, we may not be able to fulfil your request or provide you with the service you require.Prices & Return Policy
- Prices are wholesale prices plus GST, and are subject to change without notice;
- We provide a money back guarantee so if within 30 days you aren't happy with the sales, freight back to us all remaining products (at your freight cost), and we will provide a refund.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.Delivery & Shipping Charges
- Actual freight and handling charges will be charged at the time of dispatch, and this may vary to the quotation provided in the online ordering system, especially for rurally located customers;
- Items will normally be shipped via Direct Freight for Australian orders;
- International freight is be organised by the customer.
Links to other websites
This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies. Koh Living does not rent or sell personal information about customers or customer lists to third parties.Pre-ordering stock
- Koh will reserve stock arriving at Koh in the future for customers on a 30-day account;
- For customers who choose to pay up front, stock arriving at Koh in the future can be reserved if customers provide credit card details for processing on dispatch.
- We do not do back orders
- Exclusivity – Customers only get exclusivity when they order on a regular basis and have a good selection of our product categories. When customers cease to order within a 3-month period, they lose their exclusivity status
Controlling your personal information
Authorised staff who will use it to fulfil requests, orders, and provide news updates as per any requests may access all information disclosed and collected. If you have given us permission to do so, we may contact you occasionally to advise of changes or updates to our website and/or to advise of special offers and news updates.Claims
- All claims must be made within 7 days of order receipt;
- Claims are valid for 3 months from the date on the claim notice provided by Koh;
- Broken/Damaged/Missing goods are to be credited, rather than replaced, unless otherwise advised by Koh Living. An exception may be when a subsequent order is being dispatched, and the claim is made at the time so that a broken/damaged/missing goods can be added to the dispatch;
- Shipping and handling charges are not refundable.
Disclaimer
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Koh Living’s relationship with you in relation to this website.
The term “Koh Living” or “us” or “we” refers to the owner of the website whose registered postal address is 10 Sahra Grove, Carrum Downs, Victoria, 3201. Our Australian Business Number is 49 682 290 440.
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Koh Living’s prior written consent.
- The law of the State of Victoria, Australia governs this Agreement. The parties submit to the non-exclusive jurisdiction of the courts of this State and the Federal Court of Australia.
