New Customer Requirements:

  • An ABN is required;
  • All first orders are paid up-front by entering your credit card details in our Secure Online Payment System (SSL);
  • Minimum initial order = $1000 with adherence to minimum quantities per style;
  • Koh orders expire if payment is not received on order or within 48 hours. You will receive a copy of the order, and total value by email immediately on order.


  • Minimum re-order = $250 with adherence to minimum quantities per style.

Payment Options:

  • 30 days from invoice date with approved credit application of initially up to $2000 per month;
  • Koh accepts payment by Visa, MasterCard, cheque, and direct deposit by EFT. Please note down your invoice number as a reference for any direct deposits so that we can allocate your payment;
  • Koh applies a 1.5% fee for credit card payments by Visa or Mastercard;
  • All payments for customers on account are due 30 days after shipping. Any accounts that are past due will not be shipped new orders until all past due invoices are settled;
  • Any accounts past due over 90 days will be given to our collection agents;
  • Koh accepts proof of payment via fax or email, and will treat it as payment confirmation required to approve immediate dispatch.

Prices & Return Policy:

  • Prices are wholesale prices plus GST, and are subject to change without notice;
  • Koh does not do returns.For damages see the Claims section below.

Delivery & Shipping Charges:

  • Actual freight and handling charges will be charged at the time of dispatch, and this may vary to the quotation provided in the online ordering system, especially for rurally located customers.  Customers located in extremely remote areas will be charged at the exact rate specified by Direct Freight.  You are also welcome to arrange freight pickup using your own freight service if more convenient and cost effective - we will simply have the order ready for pickup on the day you require.  Please put this information in your order comments;
  • Items will normally be shipped via Direct Freight for Australian orders;
  • International freight is be organised by the customer.

Pre-ordering stock:

  • Koh will reserve stock arriving at Koh in the future for customers on a 30-day account;
  • For customers who choose to pay up front, stock arriving at Koh in the future can be reserved if customers provide credit card details for processing on dispatch. 


  • All claims must be made within 7 days of order receipt;
  • Claims are valid for 3 months from the date on the claim notice provided by Koh, and they will expire thereafter;
  • Broken/Damaged/Missing goods are to be credited, rather than replaced, unless otherwise advised by Koh Living.  An exception may be when a subsequent order is being dispatched, and the claim is made at the time so that a broken/damaged/missing goods can be added to the dispatch;
  • Shipping and handling charges are not refundable.

Account information:

  • · Koh will provide statements periodically, and upon request to our toll free number 1800 811 598 or by email to

Company forms:

Account Application form  
Account Application