Do we gift wrap?

Yes, its free too!

Are prices marked on the packaging? 
No, we remove any pricing from the packaging or product knowing that you may give it away as a gift

Do you provide tracking numbers?
Yes, we absolutely do! Every order is trackable through our courier company or Australia Post.  Once your order is picked up from us, we send you out an email with your tracking number so that you can follow it along the way.

Why isn’t my discount voucher working/where do I enter it in the checkout?
The discount voucher for your first time order is received by email when you initially register - enter this in your cart or in the payment screen when proceeding through the checkout.

Do you send overseas?
Yes we do, we ship all over the world and insure our packages so that they arrive safely too.

How much does freight cost?
Standard freight within Australia is $9.95, or free if you order over $150!  We also have a $14.95 flat freight option if you need it express. For customers in New Zealand, Standard postage is $29.00 and Express postage is $39.00. For everywhere else, Standard postage is $49.00 and Express postage is $69.00.
*For UK customers. Please be aware that you will have to pay customs fees and or duties, these fees are set by your government and are the responsibility of you. For more information, please contact your local customs office or postal service.

How long will it take to dispatch my order?
We aim to dispatch your order by the next business day, but earlier if we can.

I’d like to buy your products, where do I find them?
We have a range of stockists around Australia and New Zealand - if you click Store Locator in the top right of this screen, you’ll be able to locate stockists close to you.  We always recommend you telephone before visiting if you’re after a particular item to avoid disappointment should it be out of stock in store, or not carried by that particular retailer.
  
I’m a retailer – How do I get access to the website to view your products and prices?  
Thanks so much for your interest!! The first step is to shoot us through your details by registring via the TRADE LOGIN/REGISTER link in the top right of this screen. 

Do the tealight holders come in boxes?
Yes, most of our products are gift boxed.

More useful information

  • We have minimum quantities per product for our wholesale customers. Some products require specific increments due to box quantities.
  • For members of the public, our minimum order is $9.95 plus GST
  • For wholesale customers, our minimum order is $250 plus GST